Payment Policy

Payment Policy

At Cozyhavn, we are committed to providing you with a safe, secure, and seamless shopping experience. This payment policy describes the accepted payment methods and payment processing conditions.

1. Accepted Payment Methods

We currently accept the following secure payment methods:

– Visa
– MasterCard
– American Express
– Apple Pay
– Google Pay
– Shop Pay (via Shopify)
– Bank Transfer (for bulk orders, contact us at  hello@cozyhavn.com for more details)

All payments are processed securely via encrypted connections and trusted third-party payment providers.

2. Currency
All transactions are processed in euros unless otherwise stated. Your card issuer may convert the amount to your local currency based on its exchange rate and fees.

3. Payment Authorization
By placing an order on our website, you confirm that:

You are authorized to use the selected payment method;
The billing information you provide is accurate and complete;
You authorize us to charge the total order amount, including taxes and shipping, to the payment method provided.
Orders will only be processed after full payment has been received and verified.

4. Failed or Declined Payments
If your payment fails or is declined by your supplier, your order will not be processed. Please ensure you have sufficient funds and that your billing information is accurate. We reserve the right to cancel unverified or unpaid orders.

5. Payment Security
We do not store any credit card or payment information on our servers. All transactions are processed through secure, PCI-compliant payment processors to protect your information.

6. Order Confirmation
Once your payment has been processed, you will receive a confirmation email containing your purchase details and your invoice.

7. Fraud prevention
Cosylamp reserves the right to refuse or cancel any order in the event of suspicion of fraudulent activity or detection of unauthorised use of a means of payment.

8. Do you have any questions?
Consult our FAQ or contact our customer service.

Contact details :

Store name: Cozyhavn
Address: 5331 S Macadam Ave Ste 258 PMB #688 Portland, OR 97239
Email: hello@cozyhavn.com
Phone: +19713839220

Customer Service Hours :
Monday to Friday: 9am to 5pm (GMT)

We aim to respond to your emails within 1-2 working days.